Refund Policy

REFUND POLICY:

American Steel Carport Sales, henceforth referred to as (ASCS). ASCS is an independent steel building and carport dealer. To offer you the best product, service, and warranties, ASCS has partnered with the top metal building manufacturers in America. As an independent dealer, ASCS services are separate and independent of the manufacturers ASCS represent.

The services ASCS provide will help ensure that your buying process is as easy as possible.

Our services include:

  • Helping you through the process of designing and processing an order for a metal structure.
  • Helping you make the best decisions about engineer certification, building permits, installation site, and site preparation.
  • Helping you find the best prices on your metal building purchase.
  • Helping you find a manufacturer to custom build, deliver and professionally install your structure.
  • Helping you find Bank Financing or no credit check Rent-to-Own.

DOWN PAYMENTS & DEPOSITS. ASCS is allowed by law and manufacturing policy to collect and retain a Down Payment, or Deposit and apply it as payment for services rendered. The manufacturers that ASCS represent limit what ASCS is allowed to collect. ASCS is not allowed to collect more than (20) percent of the sale price. Typically, ASCS only collects (15) percent to apply to service fees. Payment for services rendered is due before ASCS will forward your order to the manufacturing plant. Without a down payment or deposit, ASCS will not forward your order to manufacturing or for financing.

REFUND POLICY. The customer may choose to cancel their order at any time, and it should stop manufacturing or delivery of the metal structure ordered. However, deposits or down payments are NOT REFUNDABLE because they are remuneration for service rendered to the customer. However, in good faith and to provide outstanding customer relations, ASCS will retain as store credit, the down payment paid at the time of order. Furthermore, the customer may apply the credit towards a future down payment when ordering through ASCS. The store credit is forfeited if not applied within three (3) years. There are absolutely no exceptions to our refund policy. By placing an order, you agree to our policy.

WARRANTY or COMPLAINT RESOLUTION. It is the customer's responsibility to work with the manufacturer for warranty issues or resolution to unexpected circumstances. These may include, but not limited to, delivery, installation, and customer service.  At no time is ASCS responsible for unforeseen circumstances due to the manufacturer.

  • ASCS responsibilities start and end with order processing.
  • ASCS has no control over manufacturers and must follow manufacturer’s policy as an independent dealer.
  • It is the sole responsibility of the customer to seek satisfactory resolution with the manufacturer.

ASCS Is Not Responsible for any manufacturers guarantees, warranties, installation issues, delivery times, or any other unforeseen circumstances that could arise throughout the process of delivery, shipping or installation. ASCS will work in good faith with the customer and the manufacturer to assist in resolving issues if any develop as long as both parties are giving reasonable and conscious effort to resolve the issue. ASCS take great pride in selling our featured brands. However, ASCS responsibilities and influence is only as a "dealer" for these manufacturers.

PREAMBLE. As a dealer, ASCS has the right to collect Down Payments or Deposits as non-refundable remuneration for preparation and processing services rendered. In return for this consideration, the manufacturer deducts the down payment amount from the actual order. This compensation method saves money and time by reducing or eliminating business and operation costs which are passed on to the consumer.

We the owners have strived to give a full and justifiable explanation of ASCS limitations as a dealer, ASCS policies, and related manufacturing policies as they apply to ASCS and our customers. If you have any questions, please feel free to contact us.

We the owners and associates at American Steel Carport Sales, wish to thank you for your business!

Ron Clark & William Wells

American Steel Carport Sales